From Request to Done — Here's How Valla Works
Your home deserves reliable help. We've designed a 5-step journey that gets you from a messy situation to a perfectly cleaned home in less than a day.
Your 5-Step Journey
We've removed the friction from home services. Here is exactly what happens from the moment you click "Book" to the moment you relax.
Create Your Request
Tell us what needs doing. Choose your service type, set your location, and describe the job. It takes less than 60 seconds.
Get Matched
Our algorithm instantly identifies 2-3 top-rated, vetted pros in your area who have the specific skills and availability for your job.
Confirm & Schedule
Pick a time that works for you. Once confirmed, your pro is notified immediately and you'll receive a tracking link for their arrival.
Pro Arrives
Your trusted neighbor shows up in a branded vehicle, in uniform, and ready to work. You can track them on a live map.
Rate & Pay
The job is done. You approve the work, leave a review, and the payment is processed securely. No need to carry cash.
How We Choose Your Pro
Smart Matching
It's not just about availability. We analyze your specific zip code, the complexity of the job, and the pro's recent performance history to ensure the perfect fit.
Verified Skills
Every pro is profiled with specific certifications. If you need a master plumber or an expert gardener, we filter for those exact credentials first.
What to Expect on the Day
We set the standard so you don't have to worry. Here is your illustrated checklist.
- 🚗 Branded Valla vehicle pulls up
- 👕 Professional uniform and ID badge
- 🧰 Pro brings all necessary tools/equipment
- 🧹 Cleanup of any debris or mess
- 📝 Detailed summary of work completed
Payment & Invoicing Explained
Transparent Pricing
You will always see the total cost before you confirm your booking. We break down the labor, materials, and any applicable fees upfront. No hidden charges.
Secure Processing
Payment is processed immediately after you approve the work. We accept all major credit cards and offer the option to pay via Apple Pay or Google Pay.
Valla Satisfaction Guarantee
Not Happy? We Fix It.
If you aren't 100% satisfied with the service, contact us within 48 hours. We'll send a replacement pro to finish the job or issue a full refund. No questions asked.
Safety First
All pros undergo a rigorous background check and have passed our safety training program. You can track their location and communicate directly through the app.
The Valla Difference
See how the experience is designed for everyone involved.
For You (Customer)
- ✓ Instant booking in 60 seconds
- ✓ No phone tag or hold music
- ✓ 100% transparent pricing
- ✓ Real-time tracking & chat
- ✓ One-tap payment
For Pros
- ✓ Steady, local work
- ✓ Fair, upfront rates
- ✓ Flexible scheduling
- ✓ Weekly fast payouts
- ✓ Professional support
Ready to try it?
Join thousands of neighbors who have sorted their homes. Book your first Valla service today and get 15% off.