Privacy Policy

Your neighborhood, sorted.

Last Updated

October 24, 2023

Version

v2.4.1

What you need to know

We believe transparency is part of being a good neighbor. Here’s the short version of how we treat your information.

Collect Only What We Need

We collect the bare minimum to provide our services: your name, email, phone number, home address, and payment details. We don't track you for advertising purposes.

Secure & Encrypted

We use industry-standard encryption (SSL/TLS) and secure payment processors (Stripe) to ensure your financial data never touches our servers in plain text.

No Data Selling

Your personal information is never sold to third parties. We only share it with service providers strictly necessary to complete your booking.

You Are In Control

You can access, download, or delete your account and associated data at any time from your account settings.

Full Policy Details

At Valla, your privacy is as important as a clean home. We’re committed to protecting your personal data and being open about how we use it.

If you have any questions about this policy, please reach out to our privacy team at privacy@valla.com.

1. Data We Collect

We collect the following categories of information to operate our platform and provide our services:

  • Personal Identification: Name, email address, phone number, and physical address (for service delivery).
  • Payment Information: We securely process payments through Stripe. We do not store your credit card numbers directly.
  • Account Information: Usernames, passwords (hashed and salted), and preferences.
  • Usage Data: Browser type, device information, and access times (used for general platform analytics).

2. How We Use Your Data

We use the information we collect to:

  • Facilitate the booking and delivery of home services.
  • Communicate updates regarding your orders, including appointment reminders and invoicing.
  • Process payments and prevent fraud.
  • Improve our platform, customer service, and security measures.

3. Sharing Your Data

We value your privacy and do not sell your personal data to third parties for marketing purposes. We may share your data in the following limited circumstances:

  • Service Providers: We partner with trusted third parties (e.g., Stripe for payments, Twilio for SMS) to perform services on our behalf. These partners have access to your data only to perform specific tasks and are contractually prohibited from using it for other purposes.
  • Legal Requirements: We may disclose your information if we believe it is necessary to comply with a law, regulation, legal process, or to protect our rights, privacy, safety, or property.

4. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience and analyze usage:

  • Essential Cookies: Required for the site to function properly (e.g., session management).
  • Analytics Cookies: Help us understand how visitors use our site (e.g., which pages are visited most).
  • You can control cookie settings through your browser preferences.

5. Your Data Rights

Under GDPR and other applicable privacy laws, you generally have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your data (subject to certain exceptions).
  • Portability: Request a copy of your data in a structured, machine-readable format.
  • Object: Object to processing of your data (including profiling).

To exercise these rights, please use the "Account Settings" page within the Valla app or contact our support team.

Still have questions?

We’re happy to walk you through our privacy practices. Reach out to our dedicated privacy team.

Contact Privacy Team